Get in Touch With Our Team
We want to hear from you. Whether you have a question, a correction, or simply want to share feedback, our team reads every message we receive.
This page explains the best ways to reach us and what to expect when you do.
How to Contact Us
The quickest way to reach our team is by email. Send your message to info@bourtontimes.co.uk and we will get back to you as soon as we can.
We aim to reply within two working days. During busy periods, it may take a little longer — but we do respond to every message.
What You Can Write to Us About
There is no strict list of accepted topics. That said, here are the kinds of messages we receive most often:
- Factual corrections or outdated information you have spotted on a page
- Questions about how our content is researched and written
- Suggestions for topics you would like us to cover
- Feedback on your experience using the site
- Partnership or collaboration enquiries from relevant organisations
- Concerns about responsible gambling resources or support signposting
If you are writing about a specific page, please include the URL. This helps our team locate the content quickly and give you a more useful reply.
A Note on Response Times
Our team is based in the UK and works Monday to Friday. We do not monitor the inbox at weekends or on bank holidays.
If you send a message on a Friday afternoon, you are likely to hear back by the following Tuesday. We appreciate your patience.
What We Cannot Help With
We are an editorial team, not a customer support service for any third-party platform. We cannot access your account details, process refunds, or resolve disputes on your behalf.
For those kinds of issues, you will need to contact the relevant organisation directly. We are happy to point you in the right direction if you are unsure where to start.
Responsible Gambling Support
If you are concerned about your gambling habits, please reach out to BeGambleAware or call the National Gambling Helpline on 0808 8020 133. Support is free and confidential.
We take this seriously. Our team will always include relevant support links when responding to messages on this topic.